Kerala SSLC · Social Science · Class 10
Consumer: Rights and Duties: Important Questions with Answers
These are 10 important multiple-choice questions from the Kerala SSLC Social Science chapter “Consumer: Rights and Duties” (Kerala SCERT syllabus). Each one shows the correct answer and a short explanation of why it is right. Try answering before you read the answer. ExamSummary has 10 practice questions on this chapter in total.
Q1.Which consumer right ensures that products purchased are free from hazardous conditions that could endanger life or property?
- A)Right to Information
- B)Right to Safety
- C)Right to Choose
- D)Right to Redressal
Answer: B) Right to Safety
The Right to Safety guarantees protection against goods and services that are hazardous to life and property. It mandates that products like electrical appliances and medicines meet safety standards before reaching the consumer.
Q2.If a shopkeeper sells goods at a price higher than the Maximum Retail Price (MRP), which unfair trade practice is being committed?
- A)False Advertising
- B)Hoarding
- C)Overcharging
- D)Defective Goods
Answer: C) Overcharging
Overcharging occurs when a seller charges more than the legally fixed Maximum Retail Price (MRP) displayed on the product. This practice exploits consumers who expect to pay the marked price for their purchase.
Q3.In the three-tier consumer dispute redressal machinery, where should a consumer file a complaint if the value of the claim is up to fifty lakhs?
- A)National Commission
- B)State Commission
- C)District Commission
- D)Civil Court
Answer: C) District Commission
The District Consumer Disputes Redressal Commission is the entry-level forum that handles cases involving claims below the specified monetary threshold, currently set at fifty lakhs. It provides the most accessible legal remedy for common consumer grievances.
Q4.Which of the following is considered a fundamental duty of a responsible consumer?
- A)To demand free samples from all shops
- B)To read labels and check expiry dates
- C)To ignore warranty cards after purchase
- D)To always buy the cheapest product available
Answer: B) To read labels and check expiry dates
A responsible consumer has a duty to be aware of product details, including reading labels and checking expiry dates to ensure safety and quality. This awareness helps in making informed choices and avoiding exploitation by sellers.
Q5.What does the Right to Information entitle a consumer to receive regarding a product?
- A)Details about the competitor's prices
- B)Complete information about the product's composition and price
- C)Personal contact details of the manufacturer
- D)Future discounts offered by the store
Answer: B) Complete information about the product's composition and price
The Right to Information ensures consumers get complete details about the quality, quantity, potency, purity, standard, and price of goods or services. This transparency empowers buyers to compare options and make rational decisions.
Q6.When a consumer files an appeal against the order of the State Commission, which body do they approach next?
- A)District Commission
- B)High Court
- C)National Commission
- D)Supreme Court
Answer: C) National Commission
The National Consumer Disputes Redressal Commission is the appellate body that hears appeals against the orders passed by the State Commissions. It serves as the second tier of appeal in the consumer justice hierarchy.
Q7.Why is the 'Right to Consumer Education' important for the general public?
- A)It allows consumers to learn how to manufacture goods
- B)It helps consumers understand their rights and responsibilities effectively
- C)It enables consumers to negotiate lower taxes
- D)It grants permission to open a business without license
Answer: B) It helps consumers understand their rights and responsibilities effectively
This right emphasizes the need for awareness programs so that individuals know how to protect themselves from market exploitation. Educated consumers are better equipped to exercise their other rights and fulfill their duties.
Q8.Which organization is primarily responsible for promoting and protecting the interests of consumers in India?
- A)Reserve Bank of India
- B)Ministry of Health
- C)Consumer Councils
- D)Indian Police Force
Answer: C) Consumer Councils
Consumer Councils and organizations play a vital role in educating people about their rights and providing guidance on filing complaints. They act as watchdogs to ensure fair trade practices are followed by businesses.
Q9.A customer finds a dead insect inside a packaged food item. Which right is primarily violated in this situation?
- A)Right to Choice
- B)Right to Safety
- C)Right to Redressal
- D)Right to Representation
Answer: B) Right to Safety
Consuming adulterated or contaminated food poses a direct threat to health, violating the Right to Safety. This right mandates that goods sold must be fit for human consumption and free from harmful substances.
Q10.Where is the headquarters of the National Consumer Disputes Redressal Commission located?
- A)Mumbai
- B)Kolkata
- C)New Delhi
- D)Chennai
Answer: C) New Delhi
The National Commission, being the apex body for consumer disputes in the country, is headquartered in New Delhi. It oversees the functioning of State and District Commissions across the nation.